Refund policy
RETURN & REFUND POLICY
Last updated: August 10, 2026
7-DAY RETURN WINDOW
Wild Order accepts eligible return requests submitted within 7 days after the order is marked as delivered.
To qualify for a return, the item must be unworn, unused, undamaged, and returned with any original tags, accessories, and packaging. A receipt or other proof of purchase is also required.
STARTING A RETURN
To request a return, contact us at shopwildorder@outlook.com and include your order number and reason for the return.
If your return request is approved, we will provide the return address and instructions for sending the item back. Items returned without prior approval will not be accepted.
Do not send returns to the address shown on the original package unless we specifically instruct you to do so.
RETURN SHIPPING
For returns caused by a change of mind, personal preference, incorrect size selection, or other non-defective reasons, the customer is responsible for arranging and paying for return shipping.
We strongly recommend using a trackable shipping service. Wild Order is not responsible for return packages that are lost or damaged in transit.
RETURN HANDLING FEE
A 5% return handling fee will be deducted from refunds for approved non-defective returns.
The return handling fee and return shipping cost will not apply when the return is caused by a confirmed defective or damaged item, an incorrect item, or an item that does not match the order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or does not match your order, contact us promptly at shopwildorder@outlook.com
Include your order number and clear photographs of the item and packaging. After reviewing the issue, we will provide an appropriate resolution. For confirmed eligible issues, Wild Order will cover the approved return shipping cost and will not charge the 5% return handling fee.
NATURAL VARIATIONS
Wild Order jewelry may contain freshwater pearls, natural gemstones, crystals, wood, and other naturally varied materials.
Differences in color, shape, size, texture, pattern, inclusions, and luster are natural characteristics and do not automatically qualify as defects. However, please contact us if you believe the item you received is damaged or materially different from the product ordered.
NON-RETURNABLE ITEMS
Gift cards, personalized or custom-made items, and products clearly marked as Final Sale cannot be returned.
Items that show signs of wear, use, damage caused after delivery, alteration, missing components, or incomplete packaging may be refused or may not qualify for a full refund.
ORDER CANCELLATIONS
Orders may be canceled within 24 hours after purchase, provided that the order has not already been dispatched.
After the 24-hour cancellation period or after an order has been dispatched, the order cannot be canceled and must follow the return process after delivery.
EXCHANGES
Wild Order does not currently offer direct exchanges.
If you would like a different item or size, return the original eligible item. After the return is approved, you may place a separate order for the replacement item.
REFUNDS
We will notify you after receiving and inspecting your return.
If the return is approved, the eligible refund amount, less the 5% return handling fee when applicable, will be issued to the original payment method within 10 business days.
Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at shopwildorder@outlook.com
QUESTIONS
For questions about returns, cancellations, or refunds, contact us at: